I started with a few furnished rentals of my own. That turned into Extend Your Stay, a management company that grew to 43 homes in Wichita.
We hosted travel nurses, families relocating for work, people pushed out of their houses by insurance claims, and a lot of people who needed somewhere for longer than a vacation but weren't looking for an apartment.
Somewhere in there, the nursing thread pulled through. The same hope: make people comfortable, make their day a little easier.
Most of the job was problem-solving, and you usually only hear from people when something's wrong. So silence was a good thing. It meant the house worked, they knew what was happening, and they were off living their lives. The only confirmation I'd get was a message after checkout: if they were ever back in Wichita they'd want to stay with us again.
Some guests came to me after leaving a place where things had gone badly, and I could hear the relief. And I loved the owners I worked for. They had homes that could serve someone and no time to run them.
Behind the scenes, it was held together with checklists.
I changed our process more times than I can count. I tried a lot of software over those four years, and plenty of it was good at what it was built for. Most of it was built for vacation rentals or year-long leases, though, and extended stays live somewhere in between. So we made checklists for everything that fell through the gap. Add the cleaning fee. Send the lease. Send the check-in info. Return the deposit. Follow up, and follow up again.
Then there were the inquiries. One would come in while I was driving or making dinner, and I'd tell myself I'd answer when I got back to my computer. Hours later I'd remember and wonder if they'd already found somewhere else. By the time I replied, a lot of them had messaged twenty other hosts and couldn't remember which place was mine, and I got why. So every reply started the same way:
I have the two-bedroom near the hospital, Boho Bungalow.
The hard part was never the houses. It was two people who couldn't see each other clearly.